CSR | Retail Campaign | Earn up to 23K monthly | On-site

Job Overview:

Kohl’s is one of the nation’s most recognized retailers for customer satisfaction and has earned the trust and loyalty of shoppers by combining well-known brands, value and convenience.

Job Responsibilities:

Shopping Help – Assist customers on their online and in store purchases, add promo codes.Shipping Help – Assist customers in tracking their orders, processing of refunds and replacements.Account Help – Assist customers in managing their accounts – password reset.Card Payment – Assist customers to settle payment on their Kohl’s charge.Waive late fees – Check validity and assist customers who would like to waive the late fees.Collections – Collection of past due amount from level 1 to 2 Customers in arrears.Store Care – Applications from Customers inside the store.

Job Requirements:

At least 2 years of college or vocational degree.SHS graduates with at least 6 months of ops experience.Call Center related training desired.Must be residing within Metro Manila or nearby cities.Amenable to work in Cyber Sigma, Taguig or Cyber Gate, Mandaluyong City

[24]7.ai makes it simple for consumers to connect with companies to get things done. As the pioneer in applying the power of big data and machine learning to customer acquisition, [24]7.ai has developed predictive models where customer needs are anticipated, interactions are contextual, conversations are natural, channels are unified, and engagement continuously improves and evolves.Using [24]7.ai solutions, companies achieve more effective customer acquisition at lower cost, increase their understanding of how media spending is driving revenues through marketing campaigns and leverage the billions of consumer interactions. Companies are also able to predict consumer intent and provide the best treatment to resolve inquiries in a dynamic way.This shift to an intent-driven engagement strategy results in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.• [24]7.ai Chat and Digital Chat Agents• [24]7.ai Personalization• [24]7.ai Predictive Search Bidding• [24]7.ai Active Share• [24]7.ai Messaging for Facebook Messenger• [24]7.ai Speech and Vivid Speech• [24]7.ai Digital AgentHeadquartered in Campbell, California, [24]7.ai has established its delivery center in the Philippines in 2006. From 700 seats to over 5000 in 2016, [24]7.ai is rapidly growing its business in the country.Offices:• [24]7 Plaza, Valero Street, Makati City*• SM Megamall, EDSA corner J. Vargas Avenue, Mandaluyong City*• Cyber Sigma, Lawton Avenue, McKinley West, Taguig City**with recruitment centerTo know more about [24]7.ai, you may log on to http://www.247.ai/