CSR | Project Based Retail Campaign | Earn up to 21K monthly | On-site

Job Responsibilities:

Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or programResponsible for adhering to the policies and procedure set by the ClientResponsible for interfacing with customers through the phone, email and cases in a courteous, empathetic, efficient and professional mannerResponsible for resolving customer needs, concerns and problemsResponsible for educating the customer on detailed product informationResponsible for customer case demonstrationResponsible for proper escalation, transfer and redirection of customer concernsResponsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfactionAbility to learn and understand ongoing training and program updates to impact issue handling and overall customer satisfactionThe position is also responsible for accurate documentation of the customer interaction including escalation and transfers if necessary: - Calls and/or Chat ; Output: NPS (Net Promoter Score), Quality, AHT, Transfer Rate, Chat per Hour, Ave Response Chat Time, Outbound Rate; - documentation ; Complete documentation

Job Requirements:

At least 2 years of college or vocational degree.High School graduate with at least 6 months of ops experience.Call Center related training desired.Must be residing within Metro Manila or nearby cities.Amenable to work in Cyber Sigma, Taguig or Cyber Gate, Mandaluyong City

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