CSR | Telco Campaign | Earn up to 28K monthly | On-site

Job Overview:

This position is responsible for interacting with customers through inbound calls for the purpose of delivering customer satisfaction and problem resolution. This may include billing services, general customer inquiry and service, upselling or cross selling products, complaint resolution, product information and customer retention. The position is also responsible for accurate documentation of the customer interaction including escalation and transfers if necessary.

Job Responsibilities:

Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.Responsible for adhering to client call handling protocol and procedures.Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.Responsible for resolving customer needs, concerns and problems.Responsible for educating the customer on detailed product information.Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary.Responsible for customer case documentationResponsible for proper call escalation, call transfer and redirection of customer concerns.Responsible for delivering voice of the customer feedback to the client to improve overall service.Responsible for delivering insight on how to improve overall customer satisfaction.Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Job Requirements:

At least 2 years of college or vocational degree.SHS graduates with at least 6 months of ops experience.Call Center related training desired.Must be residing within Metro Manila or nearby cities.Amenable to work in Cyber Sigma, Taguig or Cyber Gate, Mandaluyong City

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