Collection Officer

General Summary 

We are looking for an experienced and talented Collection Officer to manage and monitor the company’s collections (Monthly Franchise Fees “MFF”, Initial Franchise Fees “IFF”, Renewal Fees “RF”, and other Fees) and propose strategies and processes that can increase success rate in collection.

Roles and Responsibilities 

Chasing of Outstanding fees from the franchisees; Prepare letters and issue follow ups: calls, emails and demand letters for the outstanding fees to the franchisees; Set up meetings and calls to Franchisees regarding outstanding fees; Proposed process and strategies to clear out outstanding AR; Monitor progress of the Collections: Ensure to send out quotations and invoices to franchisees monthly; Reconciliation of settlement report and updating ng xero; Ensure to send out SOA’s on or before 15th of the month; Monitor Monthly Collection and provide to management progress of collection; Ensure proper closing of AR Module monthly; Other duties as assigned related to the work. 

Skills and Qualifications 

At least 1-2 years-experience as Collection Officer or equivalent; With experience in chasing and strategizing processes to increase collection success rate; Preferably with experience handling shared service or multiple companies; Proficient in Excel and is knowledgeable in other Microsoft office tools and software’s, with experience in xero accounting system; With good communication and leadership skills