Technical Support Engineer (Instrumentation and Control/Chemical Engineers)

IN THIS ROLE YOU WILL:

DUTY 1: Proposal/ Quotation Management

Proposal Creation - Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system.Price and Lead Time Determination - Validates and calculates pricing using tools such as system or price books. Generates and submits Gross Profit Report for approval. Calculates documentation/service cost and fills out forms as part of the proposal offering. Determines appropriate delivery method and escalates commercial inquiries to factory.Engineering Review - Provides and explains product specification information that the customer needs. Validates correctness and applicability of non-standard product provided/recommended by appropriate support groups. Reviews individual instrument specifications/requirements and selects appropriate product and service offering in relation to customer's data/documentation needs.Commercial review - Prepares clarification, deviation and assumption list. Reviews any deviation from Emerson's standard terms and conditions. Escalates International Trade and Compliance issues.System Model Creation - Validates and calibrates information in the business system/tools and technical references. Submits request for model setups. Escalates requests for model creation to the proper support group. Escalates model configuration issues to product configuration solutions team.Transaction Management - Creates, monitors, prioritizes and updates CRM requests. Updates order/quote records/data/status in Business System. Acknowledges receipt of customer's emails, requests for quotation, clarification.Customer Information Management - Check and extracts customer-specific information from business systems. Assesses customer commercial request/requirement and apply it on the proposal if possible (Terms and condition, Delivery method etc..). Customer details may include payment terms, INCO terms, delivery method, email, PO, customer PO copy, DAF, CDS, vendor quote and similar documents, etc.Customer Management - Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations. Validates dispute and conducts initial analysis of requests and respond to customers.

DUTY 2: Training Administration

Administers training assessment and satisfaction survey.Checks and evaluates training examination using answer keys.Handles the logistics requirements of training and prepares hand-outs and training materials and provides general administrative assistance/support during execution, and prepares certificates after completion of training.Identifies and controls the storage, retention, preservation and disposal of documented information.

Duty 3: Team Operation Support

Identifies continuous improvement project ideas.Assists Team Leader in planning, assigning and directing work to team members to manage workload.Participates in cross-business unit committees as a contributor.Support projects related to quality improvement (such as Think Customer, QMS, etc.)Tracks corrective and preventive

FOR THIS ROLE YOU WILL NEED:

Education: Degree in Engineering (Instrumentation and Control, Chemical, Mechanical, etc.)

Job Related Experience: At least 1.5 years of experience in customer service doing technical proposal generation, and equipment

sizing and selection

Specific Knowledge:

MS Office toolsKnowledge of Incoterms 2010, Trade Compliance, commercial terms and conditionsBusiness system tools (e.g. Oracle, CRM, SharePoint, PowerBI etc.)Knowledge of engineering specifications related to process control.

#LI-Hybrid

Are you ready to join a purpose-driven, global technology, software and engineering company?A career — and future — at Emerson is grounded in and centered around our Purpose: We drive innovation that makes the world healthier, safer, smarter and more sustainable. Headquartered in St. Louis, MO with 170 locations and 86,700+ employees worldwide, Emerson is a universal brand that serves local communities across the globe. With a 130+ year history, we take pride in our past, but remain focused on our future.In the Philippines, Emerson plays a strategic role in supporting global and regional functions for the company and its customers in the fields of accounting, analytics, customer support, engineering, finance, information technology, human resources, marketing and business development, and supply chain management.Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.Living Our Purpose as One EmersonEvery day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.Learn more: https://www.emerson.com/en-us/about-us/living-our-purposeAwards & RecognitionEmerson is ranked among the leading companies in the United States and across the globe – but don’t just take our word for it.2022 Linkedin Top Companies in the PhilippinesDec 2021 to Dec 2022 Great Place to Work Certified™ 2021 GradPhilippines Top 100 Graduate Employers2022 Human Rights Campaign Foundation Best Places to Work for LGBTQ+ Equality2021 Women Engineer Magazine Top 50 Employers2020 Forbes Best Employers for DiversityLearn more: https://www.emerson.com/en-us/about-us/awards-recognitionBenefits at EmersonThrough our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.• Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package.Allowance: food, transportation, clothingNight DifferentialLife InsurancePersonal Accident InsuranceRetirement BenefitPerfect Attendance IncentiveGuaranteed Midyear Pay• Career Development Opportunities – We help team members reach their highest potential with learning programs.• Healthcare – We offer quality healthcare coverage (medical and dental) for our team members.• Paid Leaves – Vacation, Sick, Parental, Bereavement• Tuition Reimbursement for Approved Programs – We support opportunities for employees to advance their education.• Safe Working Environment – Safety is a top priority across our global network and workplace.• Well-Being Programs – Well-Being Days, Counseling Service for team members and their family, Fund Assistance• Blended Work Benefits – Work from Home Allowance, Internet Subsidy, Workstation Set-up ReimbursementWhether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us.Join our team and start your journey today!Visit our career site: emerson.com/en-ph/careers