IT Telephony Support - Makati City

Analytic, good problem solver and an Excellent CommunicatorCustomer orientation and ability to adapt/respond to different types of characters Day to day troubleshooting of telephony related issues across different call centers using cloud telephonyReporting and Escalating of critical issues affecting call productivity to IT and relevant teamsWork with relevant IT teams on enhancements and releases, change requests and issuesAdministration of skillsets and IVR set upsCreate and Maintain IVR diagrams -  Maintain IVR and Telephony reporting processesQualifications Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Mechatronic/Electromechanical) or equivalent.At least 1 year of experience in same fieldExperience/Knowledge on supporting Cloud Telephony systems (Genesis, Avaya, etc)Knowledgeable on administration and management of IVR queues and SkillsetsCan troubleshoot  / resolve day to day telephony related issuesPreferably have worked in a call center environment in the above capacity

ManpowerGroup is the world leader in employment services for almost 70 years. Every day, we connect people to meaningful work. Whether you are just a fresh graduate trying to enter the workforce or a professional looking for a career change, we are here to help you navigate the world of work and make the experience better for you.About ManpowerGroupManpowerGroup (NYSE: MAN) has been the world’s workforce expert, creating innovative workforce solutions, for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).About MOSIManpower Outsourcing Services Inc. (MOSI) is a wholly owned subsidiary of ManpowerGroup. We provide a continuum of staffing solutions to enhance business agility and competitiveness in an ever-changing world of work. At any given time, MOSI deploys 1800+ associates to its ever growing list of multinational clients.