Lead Quality Engineer

Scope of Responsibilities

A Lead Quality Engineer is in charge of ensuring Tenex’s service or product satisfies quality standards set by both consumers and company laws. He/She is in charge of overseeing actions that aim to control and execute quality standards. As a quality manager, he/she devises effective processes for monitoring quality, gathering data, and compiling performance reports. You’ll work with another department to implement quality measures and ensure they’re working properly.

Responsibility

·      Create standards and quality control points to be followed by operations

·      Conduct technical inspection on site and root cause analysis for any customer issues

·      Conduct audit if quality control points were followed

·      Creating bulletins, checklists, and procedures for all products and services of Tenex

·      Create a quality training program and conduct training for the development of Technicians and other field personnel

·      Attend training and compile all training materials from CCAC to form part of the Tenex training program

·      Coordinates with Factory and CCAC for Quality Bulletins and Key product issues

·      Creates technical reports for customers

·      Develop new ways of aircon maintenance and installation

·      Conduct orientation on new field employees on Tenex Standards before deployment

Accountability

·      Ensure that all installation processes, procedures, and checklist were updated and includes new learnings

·      Ensuring all Installation, operation, and maintenance manuals, bulletins, and instructions are all intact, updated, and available on SharePoint

·      All escalated customer issues are attended to and resolved. Root Cause analysis and prevention measures were completed

·      Ensures that all technicians and field personnel undergo development training and assessment

·      Standardizations and simplification of field processes

·      Achieve company financial goals, plans, and objectives such as Sales Revenue, Margins, Profits & Expenses

Prevent Customer escalations by attending to customer concerns