Lead Quality Engineer

2022-09-27 菲律宾317
行业Engineering职位Mechanical
招聘部门招聘人数若干
工作地区All Cities工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求 College Diploma 工作经验不限
年龄要求18岁以上待遇水平25000-30000PHP/月
更新日期2022-09-27有效期至Valid for a long time
职位申请

职位描述

Scope of Responsibilities

A Lead Quality Engineer is in charge of ensuring Tenex’s service or product satisfies quality standards set by both consumers and company laws. He/She is in charge of overseeing actions that aim to control and execute quality standards. As a quality manager, he/she devises effective processes for monitoring quality, gathering data, and compiling performance reports. You’ll work with another department to implement quality measures and ensure they’re working properly.

Responsibility

·      Create standards and quality control points to be followed by operations

·      Conduct technical inspection on site and root cause analysis for any customer issues

·      Conduct audit if quality control points were followed

·      Creating bulletins, checklists, and procedures for all products and services of Tenex

·      Create a quality training program and conduct training for the development of Technicians and other field personnel

·      Attend training and compile all training materials from CCAC to form part of the Tenex training program

·      Coordinates with Factory and CCAC for Quality Bulletins and Key product issues

·      Creates technical reports for customers

·      Develop new ways of aircon maintenance and installation

·      Conduct orientation on new field employees on Tenex Standards before deployment

Accountability

·      Ensure that all installation processes, procedures, and checklist were updated and includes new learnings

·      Ensuring all Installation, operation, and maintenance manuals, bulletins, and instructions are all intact, updated, and available on SharePoint

·      All escalated customer issues are attended to and resolved. Root Cause analysis and prevention measures were completed

·      Ensures that all technicians and field personnel undergo development training and assessment

·      Standardizations and simplification of field processes

·      Achieve company financial goals, plans, and objectives such as Sales Revenue, Margins, Profits & Expenses

Prevent Customer escalations by attending to customer concerns

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公司介绍

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TENEX SERVICES, INC. was established to undertake and transact all kinds of business relating to installation, servicing, sale and distribution of heating, ventilation and air conditioning systems and products, and such other activities related thereto, such as but not limited to construction and mechanical maintenance services, including emergency works and repairs/replacements, preventive maintenance on equipment and associated devices related to heating, ventilation and air conditioning systems. Last November 5, 2019, the Company started its operations in partnership with one of the Philippines' most established and leading providers of air-conditioning solutions and refrigerators. We take pride in the guidance and directive of its shareholders plus the fact that our company caters to top quality brands such Carrier, Toshiba, and Midea. We offer all product types of cooling systems that range from industrial, commercial and residential applications. We have a network of strategically-located team to provide our clients services and repairs whenever the needs may be. We concentrate in giving our clients quality and affordable products as well as providing the highest quality services, leading us to have valuable customers from start up to up-scale enterprises.