SME For Financial Services

Roles and Responsibilities:1.Performs complex operational duties in a relevant process or product area within agreed level of authority.2.Develops key stakeholder relationships and manages expectations in order to ensure the best service is delivered to customers.3.Ensures standards are met and the governance framework adhered to in order to maintain service levels.4.Provides coaching and mentoring to the team.5.Analyses MI and identifies areas of improvement in order to drive operational efficiency and continuous performance of service and to promote Aviva brand values and standards.6.May manage relationships and implement sourcing strategies of external suppliers, partners or contractors to ensure adherence to contract and regulatory compliance.7. May either: manage a team of advisers , or Act as technical expert in a process or product areaSkills and Knowledge:• Excellent understanding of UK Saving and Retirement plans• Proficient in MS-Office (preferably Excel)• Project management• Quality management• Results driven• Foster teamwork• Giving feedbackQualification:Graduate of any course6-8 years related experienceDeep functional expertise with middle level client interactionHigh level of discretion and decision-makingExperience in people managementExperience of Insurance systemsAbility to follow accounting processes but understand variations from the processAble to articulate issues/queries to senior management - Verbally and writtenAble to articulate issues/queries to UK and local management - Verbally and writtenF&A and R&A specific professional qualifications.

Wipro Philippines Inc. is one of the world's leading IT and BPO organization with approximately 100,000 employees spread across India and the globe and revenue of approx $5.0 billion in IT, BPO and R&D services (Wipro Limited).Rated as India’s most valuable IT Outsourcing and Business Process Outsourcing Company.Client base includes over 200 Fortune and 1000 Global firms across Americas, Europe, and Japan.CAGR of 36.5% in the last 5 years with 61 years track record of growth and profitability.Part of NYSE’s TMT (Technology-Media-Telecom) IndexWipro BPO currently manages over 115 different processes on behalf of 40 clients across geographies.Total of 15 delivery centers located in Brazil, China, Mexico, India, Poland, Romania, US and the Philippines.Wipro BPS has offices located in Manila and Cebu. It was awarded the ‘Best New BPO Locator’ for the year 2009 by BPAP and is an ISO 9001 and ISO 27001 certified company.Our achievement has been possible with Wiproites leading the way focusing on three main principles: Intensity to Win, Act with Sensitivity, and Unyielding Integrity.For more information about Wipro, please visit www.wipro.com.Like us on Facebook.com/WiproPH.Careers