行业：Engineering
职位：Mechanical
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Responsibilities:
· Check complex and high-value warranty and goodwill claims if they meet the current regulations
· Make fair and independent decisions
· Avoid unjustified warranty and goodwill costs
· Approve correct warranty and goodwill claims
· Reduce or reject unjustified warranty and goodwill claims
· Provide transparent reasons for decisions via chat to the Retailer
· Communicate, when necessary, with markets (AUSTRIA, BELGIUM, CZECH REPUBLIC, FRANCE, ITALY, POLAND, SPAIN, THE NETHERLANDS, SWITZERLAND, UNITED KINGDOM and “REST OF WORLD”) to align decisions
· Communicate, when necessary, with the Technical Departments (GSP/BW, GSP/O, GSP/TP and MPCs/MOCs) to gain clarification of engineering details
· Operate master data corrections
Operate chargebacks concerning audit results
Qualifications:
· Educational background as passenger car mechanic and/or service advisor
· Experience within a Mercedes-Benz workshop for minimum 3 years is preferred
· Good knowledge of Mercedes-Benz products
· Good knowledge of Mercedes-Benz workshop processes
· Good knowledge of Mercedes-Benz warranty and goodwill processes
· Good knowledge of the Daimler guidelines and their application (EWMR and WMW) preferred
· Fluent in verbal and written English
· Good knowledge on automotive English
· Good knowledge in one of the following additional languages: Czech, Dutch, French, German, Italian, Polish or Spanish
· Good knowledge of Microsoft Office applications
· Good knowledge of Mercedes-Benz applications preferred (for example ASRA, EPC, EVA, TIPS, VEGA, WIS)
· Customer orientated
· Good communication skills related to markets and retail
· Interpersonal skills and team-minded thinking
· Stress resistant
Proactively seeks to improve processes