行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： Master's Degree
经验：不限
年龄：18岁以上
待遇：₱ 21000-29400PHP/月
Account Management
Achieves daily, weekly and monthly quality monitor goals for email/call/order in accordance with account specified goalsProvide performance feedback and input to all monitored calls to increase service quality – Real time discussionServes as point of contact for all quality issues and questionsPrepares QA/i4C reports and interacts with operations and support groups regarding quality improvements.Schedules, coordinates and facilitates call calibration sessions at the direction of the Account Supervisor and Account ManagersPlays a lead role in the QA teamEDUCATION and/or EXPERIENCE
University degree preferably any engineering course or the equivalent.At least 6 months experience in working with customers of varied technical knowledge and business needsExcellent and proven writing / English / Technical skills and knowledgeProficient with writing reports, business correspondence and procedure manualsAbility to coach and to educate agents on non-proficient areasUnderstanding of quality feedback processes