Guest Service Associate

区域：All Cities
行业：Hotel / Restaurant
职位：Hotel / Tourism
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议

Job Summary

Guest Service Associate provides assistance to the guests of a hotel. Administer the guest departure and arrivals. Monitor the inquiries in the system, building a professional relationship with the guests. Perform all cashier functions (Cash & Credit card payment). Monitor all the operations of the resort and coordinate with the different departments of the resort. Must do a daily report after the end of the shift.

Duties and Responsibilities:

WELCOME GUEST EXPERIENCE

Maintain proper grooming with a complete uniform.Greet guests with a smile and signature greetings of “WELCOME HOME”.

DAILY OPERATIONS 

Responsible for up keeping the front office standardsAdministering check-ins and check-outsResponsible for checking all needed documentsEnable to handle different payment transactions  Enable to issue room keys  and incidental depositGSA is responsible to make courtesy call every 4pm -7pmMonitor all check in of guests and administer all complaints and requests and ensure effective resolution.

TEAM COORDINATION

GSA shall coordinate Housekeeping Department for room inspection and room concernsGSA shall coordinate to Engineering Department for maintenance concernsGSA shall coordinate Accounting Department for submission of cashier report

PAYMENT TRANSACTION

Monitor all cash transactions for front desk employeesResponsible to monitoring and record the cash floatAll credit card shall be valid upon check in

REPORTS

Submit required reports every end of the shift.

COVERED SHIFT

Performs tasks, duties and covered shifts of colleagues in their absence.

OTHERS

Undertake other duties and tasks that may be assigned from time to time-