行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Job brief: As a Customer Service Quality Analyst your goal is to maintain a high and consistent level of support quality across the team. Intensive knowledge of process is required paired with an innate ability to coach and mentor CSAs (Customer Service Associates)
Quality Assurance Analyst requirements:
At least 2 yrs of Experience in the BPO and/or customer service space;Hands-on experience in quality assurance;Great people skills and ability to communicate (negative) feedback;Good organizational skills, knowledgeable in goal-setting practices;Examples of data visualization abilities and understanding of support metrics;Perception of basic business metrics and how support impacts those;Problem-solving capabilities to create meaningful strategies to improve support quality.