行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：₱ 24000-30000PHP/月
Do you have at least 1 year Call Center experience and strong analytical skills? Would like to be part of the Continuum Quality team? We have an immediate opening to support our Telecommunications client in the Philippines. If you are ready to take your BPO career to the next level, don't miss this great opportunity - APPLY TODAY!
ESSENTIAL FUNCTIONS
Analyzes interactions for quality issues and improvement opportunities and makes recommendations for leadership to reviewIdentifies potential problem areas and suggests ways to improve themIdentifies problems in straightforward situations, and makes sound decisions using standard proceduresWorks within established procedures with a moderate degree of supervisionCommunicates an agent's progress to the agent's supervisor based on observed interactionsParticipates in or facilitates calibration sessions, internal and externalEscalates quality-related issues to leaders as appropriateConducts special quality audits as required by the businessConducts QA talks for learners in classroom trainingCoordinates with supervisors on the schedules and availability of assigned agents to ensure that audit requirements are metOn-boards new Quality Analysts in the teamKeeps track of daily and weekly personal audit complianceTakes interactions as directed by managementREQUIRED EDUCATION AND EXPERIENCE
At least 1 year experience doing call monitoring, root cause analysis, and coaching towards Quality is requiredAt least 1 year experience in a BPO set-up or captive center is requiredShould possess strong analytical skillsMust have strong communication skills since this role requires to be in communication with leaders such as supervisors and managers.Must be knowledgeable of Office applications (Excel, PowerPoint, Word or equivalent Google applications)ADDITIonAL REQUIREMENTS
No planned leaves within 6 months from start dateWilling to take customer interactions (calls or chat) within the following:Product training: 3 weeks, not full-time
TBay: 4 to 8 weeks, full-time
Production: 1 hour weekly
This is a full time position. This requires flexibility to work any shift, any day of the week and may include working extended hours including public holidays and weekends.This job is a WAH opportunity due to covid and requires flexibility to report onsite when needed.Internet speed must be running on a 20+ Mbps planPERKS & BENEFITS
Competitive SalaryInsurance and other company benefitsFun, Healthy Work EnvironmentCompany equipment provided