行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： Master's Degree
经验：不限
年龄：18岁以上
待遇：面议
Basic Function
The Quality Compliance Analyst monitors process transactions to ensure client standards are met as well as process improvement opportunities identified
Essential Functions
Monitoring of transactions as per process guidelinesProviding event-based and frequency-based feedbackAssisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performanceParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality function operates in the processCo-ordinate all process improvement initiativesRequired Skills
Technical Skills
Knowledge of quality assurance, process improvements, domain, etcMonitoring and ReviewingProcess Specific Skills
If possible knowledge of industry domain being aligned to (example, Insurance, Banking, etc)Excellent working knowledge of MS Office – MS Excel, Power Point, Word DocSoft Skills (Minimum)
Good communication skillsGood analytical skillsSelf-initiated zeal for continuous improvementFosters a spirit of collaboration and team workGeneral
Conformance to policies / compliances with auditing skills and eye for detailsAbility to coach and give feedback on an ongoing basis.Problem solving skillsStrong written and verbal communication Skills.Ability to resolve conflicts constructively and lead in a continually challenging environmentEducation Requirements
Graduate in any streamWork Experience Requirements
1 year in Quality Compliance or Quality Assurance