Guest Service Agent (The Mini Suites Eton Tower Makati)

区域：Metro Manila (NCR)Makati
行业：Hotel / Restaurant
职位：Hotel / Tourism
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议

Job Summary: The position is responsible for the overall customer service impression of the property for handling guest’s check-in, check-out, requests, and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area. 

General Responsibilities:

Guest ServicesEfficient check-in and check-out (within 10 minutes)Positive guests’ comments/feedbackAnticipate guest needs, handle guest inquiries/complaints and solve problems as they ariseHandling of VIPs and special requestsGuest Room ControlAble to allocate rooms according to guest preference/guest stay historyRoom upselling / paid room upgradeCashiering and controlNo shortage or overage on cash fundNo audit findings for the last 3 months

Schedule

6 days per week and shifting schedule

Compensation

Basic Pay + Performance Incentives entitlement upon the date of hireDuty MealUniformCompany Leave Benefits (12VL/12SL) - pro rated and earning upon date of hireOthers to be discussed

Minimum Requirement

Candidate must possess at a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.At least 1 - 2 Year(s) of working experience as Front Office Agent / Guest Service Agent in a Hotel settingRequired Skill(s): Excellent Customer Service, Cashiering, PMS