QA Analyst - Healthcare Account

区域：CebuCebu City
行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Role PurposeThe purpose of this role is to conduct audits to ensure quality compliance within the account.Responsibilities:Conduct process quality audits as per planConduct various process audits (1 audit/ agent/ week) as per procedure and guidelinesFor agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ weekPrepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as requiredConduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.Behavioral CompetenciesProject Management SkillsAnalytical SkillsExecution ExcellencePassion for resultsStakeholder ManagementQualifications:Preferably a graduate of any life sciences courses (Nursing/Rad Tech/Med Tech/Biology, etc.)Must have at least 2 years’ of relevant experience.Experience supporting healthcare/life sciences/medical devices account is a plus!Amenable to work on site (Cebu City) and can start ASAP Perks and Benefits:Incentives and bonuses20% Night DifferentialHMO on day 1Paid Time OffsLife Insurance