行业：Hotel / Restaurant
职位：Hotel / Tourism
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：₱ 40000-50000PHP/月
The Operations Head is responsible for the consistent delivery of results that contributes to the mission and overall success of the property. Success is measured with these standards: sales and marketing management; front office management; housekeeping management; and maintenance management
I. PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Front Office Management
· Designs, develops, implements, monitors, reviews, improves and updates front office policy manual, service standards, standard operating procedures, and related documentation.
· Ensures outstanding customer care at all times, guests’ inquiries are answered and concerns are addressed.
· Oversees and handles check-in and out; ensures that accurate brief orientation is given to guest(s) regarding key house rules.
· Monitors room status and room status tracking.
· Resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
· Ensures proper telephone etiquette among the front office associates and caters reservations, when necessary.
· Ensures suggestive selling techniques to sell rooms and promote other services offered by Aeon Suites.
1.1 Bell Service Management
· Oversees presence of bell associates in the Reception area or in the lobby to be ready to assist guests, colleagues and visitors when requested.
· Oversees assistance of guests with luggage for both incoming our outgoing guests.
· Oversees the efficient delivery and collection of luggage.
· Oversees safe storage of guest’s personal items.
2. Housekeeping Management
· Designs, develops, implements, monitors, reviews, improves and updates housekeeping , public area and laundry policy manual, service standards, standard operating procedures, and related documentation.
· Ensures the development of tactical programs to pursue targeted goals and objectives.
2.1 Public Area Management
· Conducts daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact.
· Oversees proper trainings of Public Area Attendants and other team members to ensure their performance meets the standards required.
· Oversees stock control and the maintenance of all equipment.
2.2 Maintenance Management
· Designs, develops, implements, monitors, reviews, improves and updates sales policy manual, service standards, standard operating procedures, and related documentation.
· Oversees work orders procedures and progress.
· Administers compliance with all safety and security requirements of the management, health and fire department.
· Holds monthly safety meetings and has appropriate follow-up and documentation in file.
· Oversees procedures in processing complete informative incident reports with photographs.
· Acts immediately to safety hazards identified and does not hesitate to correct them.
2.3 Guestrooms Management
· Monitors and evaluates all housekeeping daily activities.
· Oversees completion of regular rooms’ maintenance and cleaning projects.
· Oversees implementation of preventive maintenance for both guestrooms and major equipment
· Oversees efficient training of Housekeeping staffs to ensure their performance meets the standards required.
2.4 Laundry Management
· Oversees laundry attendants to ensure consistent supply of clean, neat and quality linens, following set policies, standards and procedures.
· Administers control with daily, weekly and monthly stock levels and stock takes; controls stock losses to a minimum.
· Oversees laundry equipment and facilities are in best operating condition
Job Requirement
1. Education. Bachelor’s degree business management, marketing or equivalent; post graduate studies is an advantage.
2. Work Experience. Proven leadership capabilities with at least four-year working experience in a management role; at least three-year hotel operations management experience; business startup or pre-opening experience will be considered.