Quality Coordinator (SYKES - Shaw)

区域：All Cities
行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Account ManagementAchieves daily, weekly and monthly quality monitor goals for email/call/order in accordance with account specified goalsProvide performance feedback and input to all monitored calls to increase service quality – Real time discussionServes as point of contact for all quality issues and questionsPrepares QA/i4C reports and interacts with operations and support groups regarding quality improvements.Schedules, coordinates and facilitates call calibration sessions at the direction of the Account Supervisor and Account ManagersPlays a lead role in the QA teamEDUCATION and/or EXPERIENCEUniversity degree preferably any engineering course or the equivalent.At least 6 months experience in working with customers of varied technical knowledge and business needsExcellent and proven writing / English / Technical skills and knowledgeProficient with writing reports, business correspondence and procedure manualsAbility to coach and to educate agents on non-proficient areasUnderstanding of quality feedback processes