行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：₱ 20000-25000PHP/月
Inviting applications for the role of Call Quality Analyst!
You will play a key role in the success of our inbound and outbound banking customer service campaigns the ideal candidate should know how to evaluate and score a call on key areas that drive Call Quality and End customer experience.
• Alabang Listen to and observe calls made by call center agents
• evaluate and score said calls on a pre-approved sheet
• Provide timely feedback two relevant stakeholders so that they can share feedback to provide adequate coaching to the agents
• Consistently meet or exceed deadlines and objectives
• Appropriately manage time and shows correct usage of diamond system
• Participate in cold calibration with various partners
• Complete daily weekly monthly tasks
• Ensure that all reporting is completed and published on time
Qualifications:
• Strong written and verbal communication skills to effectively provide feedback
• Strong interpersonal skills
• Strong customer service and professional skills
• Flexible to work in a shift required by business
• Will have two rounds of interview, one face to face and one simulation activity
• QA score for last three months more than or equal to 80%