JSAI700: Join Our Team! HIRING: Quality Analyst (BPO QA required) | Taguig

区域：Metro Manila (NCR)Taguig
行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
REQUIREMENTS:Bachelor degree in related field at least 2 years experience in the call center industryExperience in providing feedback to agents on areas of improvementOutstanding written and oral English communication skillsProficient in Excel and PowerPoint preferredWith 6months experience as Operations QAPrevious quality/transaction monitoring handling Financial AccountBFSI Experience preferredMust be amenable to work on shifting or graveyard shift and during holidays and weekends if neededAmenable to work on site - TaguigRESPONSIBILITIES:Complete the required number of evaluations each monthProvide coaching and feedback to agents on areas for improvementMaintain accuracy of data for feedback and reporting purposesMaintain monthly variance threshold with the clientFacilitation of calibrations with operations and clients (Remotely and/or Face to Face as required)Complete the required number of phone time / chat time set by the clientProvide reports and analysis highlighting weekly/monthly trends of the programFacilitate learning sessions with operations or support groupsAdherence to quality definitions, standards and guidelines