行业：Education / Training
职位：Training & Dev
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
SUMMARY OF RESPONSIBILITIES
Manage training programs and learning experiences for adult learners in a siteHire, train, and supervise a staff of learning managersDevelop/implement training programs for contact center personnel, which may include management development programsDevelop evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectivenessIdentify skill and knowledge requirements for sites/accounts through analysis of data from multiple sourcesDesign learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations ManagersConduct the most complex training classesDevelop standards for monitoring agents/representativesEnsure that feedback programs provide agents with guidance to correct problemsConduct train-the-facilitator sessions to keep trainers effectiveWORK EXPERIENCE
3-5 years of proven success as a Senior Learning Manager with experience coaching, mentoring and developing others in a complex, fast-paced environment.Solid understanding of training processes and practices for adult learners.