行业：Education / Training
职位：Training & Dev
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：₱ 45000-50000PHP/月
Senior Technical Trainer
Requirements & Qualifications:
• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field
• At least 2 year(s) of working experience in the related field is required for this position
• Experience in handling a Technical Support, Service Desk and Customer Service training facilitation including pre-process
• Excellent written and verbal communication skills
• Must possess good presentation skills
• Excellent Organizational and planning skills
• Good understanding of Group Dynamics (diversity)
• Analytic and Results Oriented
• Plus: ITIL Foundation or ITIL Certifications
• Plus: Microsoft Certifications
• Plus: Experienced in Desktop and Laptop Support Training
• Plus: Experienced in Network and Mobility Support Training
• Plus: Experienced in Cloud Computing
Duties & Responsibilities:
• Responsible for conducting process training to new hires and evaluate their performance based on their competencies
• Deliver Product and Process Trainings
• Take up new hire Training batches
• Maintain attrition and throughput as per process guidelines
• Coach and counsel where-ever needed
• document Training reports and trackers
• Conduct Pre & Post assessment to identify any red flags (if any)
• Provide feedback to specific areas of opportunity
• Coach associates on DSAT with a clear understanding of process requirement
• Generate and maintain regular reports
• Understand process requirement
• Conduct regular audits to check training effectiveness
• Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
• Act as a focal point for the Knowledge base Management process within assigned account enforcing best practices
• Responsible for ITIL processes/responsibilities falling under the training function