行业：Education / Training
职位：Training & Dev
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： Bachelor's Degree
经验：不限
年龄：18岁以上
待遇：面议
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Duties and Responsibilities:
Training Needs Analysis
Work with the operations, training, and quality teams to identify performance gaps related to communication skillsAnalyze performance gaps and provide recommendations to meet target metricsTraining Design and Development
Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test designIdentify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gapsTraining Delivery and Communications Skills Coaching
Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staffFacilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.Deliver required industry, domain, functional and client systems and process training to both new hires and existing staffProvide floor support and communication coaching to all employees including leadership and supportDevelop communication assessment tools in line with project's goals and metricsTraining evaluation and Reporting
Gather data from operations and other support teams to measure program effectivenessMonitor progress of employees by tracking performance indicatorsPrepare reports like training effectiveness measures, training completion reports, etcQualifications:
Bachelor's degree holderMust have at least 3 years of experience in Training and FacilitationContact Center / BPO Training experience is preferredMust be willing to work in AlabangHow to apply?
Apply in Jobstreet
Click on “Apply Now” to submit your application and upload your updated resume.In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during your interviews, a snapshot of your image will be captured for the same purpose.For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.Why Join Accenture?
Competitive salary package, company bonuses, and performance incentivesNight differentialLoyalty, Christmas gift, Inclusion and diversity benefitsPaid sick and vacation leavesExpanded maternity leave up to 120 days*HMO coverage (medical and dental) from day 1 of employmentLife insuranceEmployee stock purchase planRetirement planAccessible locationsHealthy and encouraging work environmentCareer growth and promotion opportunities*Terms and conditions apply