行业：Computer / Information Technology
职位：IT-Hardware
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：₱ 25000-40000PHP/月
Microsourcing Team is looking for an Application Support Specialist for our US Client.
Urgent Hiring!Hybrid Setup (4 days work from home, 1 day work onsite)Morning/Midshift ScheduleWhat you will do:
The Customer Experience Agent provides application support by identifying, researching, troubleshooting, and resolving application questions and issues, relevant to the platform they support.Responsibilities:·
Monitor, route, and answer incoming support calls, tickets and chats · Interact daily with Mediaocean end users · Apply knowledge of Mediaocean applications to interpret and resolve client support issues· Serve as a proficient support agent for our clients; delving into client and vendor processes, serving as the expert from a functional level · Manage and monitor escalated system issues · Support our applications by testing our technology and updating support collateral · Manage administrative tasks related to supporting system applications · Work collaboratively with various internal teams· Comply with internal and external SLAs and strive to meet and exceed established support metricsWho you are:·
1-3 years of administrative, support, or service experience· Experience in media preferred· Experience with agency systems, media/digital platforms or related software/applications a plus· Excellent attention to detail demonstrated ability to troubleshoot, problem-solve and manage expectations· Strong research and analytical skills· Strong interpersonal and English communication skills, both verbal and written· Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment· Demonstrated ability to retain knowledge and apply learnings towards client needs· Proficiency in Microsoft Excel· Sense of energy, pride, and ownership in your performance