Application Production Support - URGENT

区域：All Cities
行业：Computer / Information Technology
职位：IT-Hardware
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议

Job Responsibilities:

Initial assessment of tickets and incidents including the update of details of the tickets in the ticketing toolEnsure completeness of the information (i.e. description of issues, screenshots, etc.) when issues are logged in order to facilitate investigation and resolution of concernsInvestigate and assess reported problemsLog and monitor the status of ticketsContribute to Incident Root Cause Analysis (RCA)Incident Management including proactive Incident Resolution

Job Qualifications:

1-3 years of experience in application supportGood oral and written communication skillsGood analysis and problem-solving skillsCustomer service-orientedHas experience in PL/SQL