行业：Computer / Information Technology
职位：IT-Hardware
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：₱ 35000-40000PHP/月
HOUSE OF IT is actively looking for a Help Desk Supervisor with the below qualifications,
Job Qualifications:
Must be a Degree holder of Information Technology, Computer Science, or of any equivalentMust have at least 2 years of relevant experience in an IT-related managerial, supervisory, or team lead roleMust be well versed in English communicationJob Description:
This is a client-facing role wherein you are responsible for overseeing the delivery of IT support services of the highest quality to our customers. The help desk supervisor will lead, mentor and support our IT Technicians while supervising the day-to-day operations within the Help Desk Team.
Duties/Responsibilities:
Manage inbound phone calls and ensure that concerns are properly escalated using the ticketing systemManage the ticketing system in coordination with the help desk techniciansMaking outbound phone calls to clients to provide updates on the ticketsSupervise and coach Help Desk technicians to deliver a high standard of technical expertise and customer service to clientsResponsible for customer and staff on-boarding/off-boardingIncident monitoring and reportingResponsible for achieving the KPIs, Success Factor Reports, and Focus Goals