行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
IN THIS ROLE YOU WILL:
Order Management
Generates Shipment ListNotifies Customer of Promise Delivery DateCoordinates with Factory personnel/reps, Inside Sales and Customer Support Teams to monitor the status of RFQs, orders, buyouts, shipment Holds, Shipment Status, and InspectionsProvides Shipment Confirmation to CustomersGenerates, Uploads and Forwards Invoices (Business Systems/Customers)Identify items for receipting, ensures that they are the correct items and quantity.Identifies and notifies Order Management/Logistics of any updates/issues with the receipted items.Facilitates emergency/kick-off meetings with other functional groups (including Operations and Team Meetings)Order Screening
Checks for Completeness of Commercial Requirements Provides product lead time based on system data (standard product lead time)Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time).Validates and calculates pricing using system toolsCheck and extracts customer-specific information from business systemsAssesses customer commercial request/requirement and apply it on the proposal if possible (Terms and condition, Delivery method etc.)Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support groupEscalates model configuration issues to product configuration solutions teamEscalates requests to Tool Administrator for systems-related concernsSubmits Request for Model SetupsAnalyses, qualifies, and completes Change Order Requests Check and extracts customer-specific information from business systemsOrder Entry
Enters Data/Order/Items into Business SystemUpdates order/quote records/data/status in BusinessSystemGenerates, sends Customer Order AcknowledgementCoordinates with other teams/support to complete the request of customersResponds to Level 1 general inquiries and requests received from mailbox and identify need for escalationsRecords Administration
Monitors incoming emails in common mailboxes.Acknowledges receipt of customer emails/POs/RFQsSubmits Request for Address Book set-upVerifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems.Saves/Uploads/Archives Communication Records Generates Transaction Records Generates Order/Backlog ReportInvoice Dispute Resolution
Identifies, reviews and resolves invoicing disputesCommunicates with the Collections, Cash Apps, Tax Department, Financial Services Team and discuss options on resolving the invoice disputes and Credit Approval.Returns Administration
Gathers information preliminary information on warranty claim and goodwill request.Requests for Credit notes for product returns; incorrect billing/charges; data-entry errorsContinuous Improvement and Innovation
Participates in projects related to quality improvement (such as Think Customer, QMS, Perfect Execution, etc.)Participates in the execution of Functional Unit Strategic Initiatives/Programs to support the objectives of the management.FOR THIS ROLE YOU WILL NEED:
Education: Graduate of any 4-year courseJob Related Experience: At least 2.5 years in order management or similar support/functionsSpecific Knowledge:
General understanding of the quote to cash processIntermediate MS Office Application Knowledge on Business systems and tools like Oracle, CRM, FileNet is an advantage Familiarity with Emerson Automation Solutions products/services