行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：₱ 27000-35000PHP/月
If you’re passionate about creating the best customer experience for our patients and improving systems and processes, the Customer Service Supervisor role is for you. MedGrocer uses technology to provide trailblazing solutions toward a healthier, more caring, and more systematic Philippine healthcare system.
The Customer Service Supervisor oversees teleconsult operations and ensures we’re able to effectively serve our patients. You will be leading a team of doctors and collaborating with different teams of innovators and problem solvers.
Key Responsibilities
Monitor and manage day-to-day teleconsult activities and performanceLearn and cascade new systems and processes to doctorsAssist in training and onboarding new doctors on deployed systems and processesProvide guidance and recommendations for performance improvement of medical staffPrepare reports on systems development and medical staff performanceMinimum Qualifications
3 or more years of experience as a customer service supervisorExperience in managing healthcare programs is a plusExperience in leading a team