Customer Service Representative (BGC)

about the Role

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its incredible customer service. You will deliver only the best customer service for riders and partner drivers globally across multiple support platforms: email, live chat, instant messaging, and phone.

Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.

Be goal-oriented, not only for the company and for our vision, but also for your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new insights and constant change.

What the Candidate Will Do:

Respond to account take over, fraud-related concerns via email/phoneAble to multitask and meet the responsibilities by end of the dayAble to suggest and make recommendations for process improvements/changesRaise concerns/issues to ensure better management of customer experience

Basic Qualifications

Work experience in high energy, productive environmentExcellence in both written and spoken EnglishOutstanding comprehension and writing skillsHigh proficiency using computers (typing, quickly navigating between various tools) and softwareExcellent problem-solving skills, ability to connect optimally what users are asking for with answers to their true issuesPassion for creating support experiences that exceed users' expectationsWillingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of usersA willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shiftsWilling to be moved from periodically to other projects and accounts or where the business needs themProficient in English (Oral & Written)Willing to work onsite

Preferred Qualifications

A bachelor's degree from any field is preferred but not a requirement1+ years of total work experience in a high-growth, productive constantly changing environmentWork experience in customer-centric industries (ex. Hotels, airlines, banking) is preferredExtensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.