Sanxio Ecommerce Philippines Guest Customer Services Email and Chat Representative___Customer Service_Services__Jobs Market

区域：All Cities
行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议

Launch a stable career that offers the perks you deserve. Apply today!

Note: We welcome applications from fresh graduates and candidates who have worked in customer service roles and who are amenable to working within our client's preferred schedule.

We’re looking for Customer Service Representatives to provide proactive solutions to our client's queries via email, chat, phone, and intercom and assist property managers and owners with their online concerns.

Basic Info

Pay Range: PHP 20,000 to PHP 25,000 Employment Type: Full time Schedule: Night shift and weekends

Employee-centric benefits

Prime Office Locations (Easy access to MRT stations, restaurants, and banks) Opportunity to work with global clients HMO coverage for you + 1 dependent upon regularization

Qualifications

Traits we like: Proactive, team player, have a problem-solving mindset, act quickly, detail and customer-oriented, and adaptable to shifting schedules. Willing to work in Makati Education: BA degree Can communicate well and write in English Must be ready to learn and or upgrade English communication skills Handling inbound calls Customer service skills (Ask the right questions to arrive at the solutions) Troubleshooting skills to resolve technical issues Nice to haves: Experience in supporting a Property Management Software (PMS), Software as a Service (SaaS) campaign and handling online booking campaigns

Responsibilities

Acknowledge, resolve, and record customer concerns and issues Escalate secondary level concerns if needed Monitor and update relevant data Ensure all relevant databases are correct to prevent operational delays Respond to customer enquiries via chat, phone, and email Collect payments from customers when required