行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
ROLE SUMMARY
The Customer Relations Specialist is responsible for providing an excellent customer experience for all Nespresso clients. They ensure that customers are well accommodated and are informed of all policies and promos that Nespresso Philippines has to offer. These employees are well trained according to company standards.
Manage day-to-day customer interaction through inbound and outbound calls,Deliver CRM strategies that encourage customer retention and loyalty.Establish performance benchmarks, summarize key insights and recommend actions.Analyze data, summarize customer challenges and provide weekly reports on CRM activities.MINIMUM QUALIFICATIONS:
Candidate must possess at least a Bachelor's Degree in any programWith excellent communication and relationship management skillsExperience with customer service or HRM is a plusExperience in sales or related field is an advantage (Coffee Industry)Amenable to a Work From Home setup