行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
You deserve a high-paying job for your niche tech skills!
As a Tier 2 support specialist, you’ll:
You’ll help solve technical questions related to APIs, webhooks, 3rd party integrations, as well as new feature complexities.Successfully investigate and resolve customer email and phone requests through the use of varied ticketing, content and task management tools.Perform large and small API tasks requested by account users.Escalate to and resolve issues with the Product and Engineering teams by completing bug reports.Contribute your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.Creatively apply API functionality to solve a developer’s API use case.Qualifications:
Experience with Chrome DevTools.REST API knowledge and experience troubleshooting calls.2+ years prior experience in tech support OR have a degree in Information Systems or Computer Science or relevant coursework.Near perfect attention to detail.Excellent interpersonal skills.Experience with SQL or NoSQL databases.Amazing written and verbal communication with a high typing speed.Fantastic problem-solving skills especially with complex technical problems.Ability to test on the web, desktop and mobile platforms with ease.A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills.