行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： Bachelor's Degree
经验：不限
年龄：18岁以上
待遇：面议
Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
Duties and Responsibilities:
Work with the operations, training, and quality teams to identify performance gaps related to communication skillsAnalyze performance gaps and provide recommendations to meet target metricsResponsible for content research, training outline creation & development of evaluation measures, training materials development, knowledge assessment/ test designDeliver capability development programs to employeesDevelop communication assessment tools in line with project's goals/metricsProactively develop activities or modules to supplement existing programs or initiativesGather data from operations to measure program effectivenessPropose continuous improvements in communication coaching and training processesAttend quality calibration calls and provide recommendationsPrepare reports like training effectiveness measures, and data analysis for business reviewsQualifications:
Bachelor's degree holderMust have at least 3 years of experience in Customer ServiceMust be a Subject Matter Expert (SME)Must be willing to work in Gateway CubaoHow to apply?
Apply in Jobstreet
Click on “Apply Now” to submit your application and upload your updated resume.In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during your interviews, a snapshot of your image will be captured for the same purpose.For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.Why join Accenture?
Competitive salary package, company bonuses, and performance incentivesNight differentialLoyalty, Christmas gift, Inclusion and diversity benefitsPaid sick and vacation leavesExpanded maternity leave up to 120 days*HMO coverage (medical and dental) from day 1 of employmentLife insuranceEmployee stock purchase planRetirement planFlexible working arrangementsAccessible locationsHealthy and encouraging work environmentCareer growth and promotion opportunities*Terms and conditions apply