行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：₱ 30000-35000PHP/月
Trainer – Cebu based with BPO Experience
Education and Experience
· Must possess a Bachelor’s/College degree in any field
· A minimum of 1 year experience in customer service voice account required,
· Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred
· Proven track record of performance.
Summary of Position
· Responsible for providing staff with superior training through delivering the following: New hire training, refresher trainings, soft skills and product training, cross training and up trainings using best in class facilitation methods and incorporate performance measures to accelerate learning.
· Principal Accountabilities
· Deliver new hire training, refresher trainings, soft skills and product training, cross training and up trainings.
· Manages training – related logistics and maintains metrics surrounding training effectiveness – solicit and act upon feedback.
· Works closely with operations to identify development areas for the team and define a road map for success. Involve leaders in coaching reinforcement and early engagement with new hires.
· Develop and training of self and co-workers
· Works collaboratively with other departments to research and resolve issues. Suggest and share ideas for system and process improvement.
· Maintains accurate records and reports pertaining to training classes – prepare and submit pre & post training documentation.
· Performs other duties that may be assigned from time to time.
Position Success Criteria
· Strong Customer Service Skills and Professionalism
· Ability to multi-task
· Excellent Communications Skills, written and oral
· Excellent interpersonal skills - ability to effectively give and receive feedback at all levels
· Proficient in computer skills and aptitude such as but not limited to MS office application, email, Internet explorer and all tools required.
· Excellent organizational and time management skills;
· Ability to meet deadlines in high demand environment.
· Flexibility to work on a shifting schedule.
· Ability to adapt to changes quickly and think conceptually.
· Solid problem solving skills.
· Demonstrated creativity, flexibility and ability to motivate and coach others.
· Dependable with proficient attention to detail.
· Ability to maintain confidentiality.