Senior Specialist Order Management (Battery)

Primary Duties and Responsibilities:Actively supports battery replacement sales team and customer needs through communication and problem resolution.Process all battery only orders, including upfront work, confirming payment terms, proposal creation and CDS.Uses project management skills to enter and maintain orders, update / provide quotes, expedite orders, coordinate orders with the battery logistics team.Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and assist on invoice disputes.Create Sales Cloud Opportunities / PW folders for non-CE lead opportunities.Participates and gives input in process improvement activities.Completes tasks as assigned to support Sales Offices.Background / Experience Required:Bachelor’s degree in any course.3-5 years experience Excellent customer service skills.Battery technical experience required Minimum of 2 years of sales experience preferred. Proficient English required.Excellent communication skills, both written and verbal. Excellent organizational, analytical and interpersonal skills.Detail-oriented with MS Office proficiencyAbility to work and multi-task in a fast-paced environment.Previous customer service preferred.