行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!
In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.
Responsibilities:
Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queriesLiaise with other support teams as necessary to resolve customer requests or incidentsEnsure proper documentation, notification, escalation, tracking and follow up of all incidentsQualifications:
Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related coursesAt least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service DeskPreferably With good knowledge and skills in ITInterest in providing technical support and assistance to clients and end-users via call, chat, and emailExcellent written and verbal English communication skillsJoin our high-performing team and enjoy these benefits:
Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projectsHealth Insurance (HMO) & Life Insurance coverage from day 1 of employmentCompany-sponsored trainings, upskilling, and certificationExpanded maternity leave up to 120 days*Expanded paternity leave up to 30 days*Employee Stock Purchase PlanLoyalty and Christmas GiftInclusion and Diversity BenefitsNight DifferentialAllowancesCar and Housing Plan*Flexible Working ArrangementsHealthy and Encouraging Work EnvironmentTERMS AND CONDITIONS
The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Additional Information:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
Transcript of Records (TOR)Diploma and/or Certificate of Graduation (for graduates only)NBI ClearanceGovernment documents:SSS ID and/or SSS Verification FormPag-IBIG Member’s Data Record (MDR)Philhealth ID and/or Philhealth Member Data Record (MDR)TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR StampedCOVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.