行业：Sales / Marketing
职位：Telesales / Telemarketing
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Sitel is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status. about USAs caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more. SUMMARY OF RESPONSIBILITIESa) Handle a team of agentsb) Monitor individual and team performancec) Drive and meet account specific KPIsd) Provide feedback to agents to improve performancee) Manage retention and attritionf) Maintain knowledge of client’s business, products and/or .g) Attend sessions to maintain or improve the level of skills.h) Perform other tasks that may be assigned from time to time.
EXPERIENCE
At least 1-2 of experience with Team Lead focus on Sales Account.KNOWLEDGE / SKILLS / ABILITIES
Excellent verbal and written communication skillsSkills: Ability to use a computer, including use of Excel, Microsoft Outlook and AccessDemonstrated ability to set priorities and multi-task