行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Customer Service Representative (DCRC)
Qualifications
At least two (2) year experience in a customer-facing service oriented positionExperience in Automotive industry preferred but not requiredMust be a people person and a fast learnerMust be analytical and enjoy problem solving challengesMust be patient, slow to anger and able to show empathyt be PMusroficient in oral & written communications (both English & Filipino)Organized, detail oriented and disciplinedMust be proficient in MS Office ApplicationsAbility to work well and multi-task under pressure and meet deadlinesHonest and TrustworthyPositive Enthusiastic, "Go Get them" attitudeMust be able to work 6 days a weekDuties & Responsibilities
This is a customer-facing role that requires constant interaction with the customer via phone, SMS, email, online or in-personIn-Charge of scheduling and managing daily customer appointmentsResponsible for addressing and rectifying customer concernsContribute to increasing revenue by pro-actively calling out of warranty customers or new customers for serviceStrive for customer retention by making sure the customer is completely satisfied with their experience at the dealershipOffer accessories and other products and services to the customers