行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Junior High School
经验：不限
年龄：18岁以上
待遇：面议
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to
help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
In these roles you will be responsible for:
Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via phone/chat/email.Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer serviceProcessing and logging incoming calls into the CRM system.Identifying customer needs, forwarding and escalating inquiries to relevant individuals and departments.Communicating effectively and professionally with both internal and external customers to resolve questions and issues.Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.Collaborating with management or other team members as appropriate to proactively address service issues and concerns.Maintaining confidentiality of information.Performing other duties as the need arises.
Required Skills for this role include:
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring aboutpayments, policy information, or claimsAt least 1 year of experience in a professional/office related environment (i.e. office support,administrative, clerical, customer service) that required you to work regularly scheduled shifts.At least 1 year of proficient experience using a computer with Windows PC applications thatrequired you to use a keyboard, navigate screens, and learn new software tools.6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.An education level of at least a diploma or graduate Preferences.Ability to sit at a desk/remote for extended periods.Proficient with MS Office suites and leading CRM tools such as SalesforceAble to work in US shifts, and weekends except Sunday