行业：Sales / Marketing
职位：Telesales / Telemarketing
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
about the Position
Our Client Support Associates work within Client Success to help advocate FiscalNote’s platform. They are the first line of defense for client feedback as they are integral in helping us find issues, discuss enhancements, and keep our clients happy! White glove service is the name of the game and it’s up to our Client Support Associates to ensure that at the end of every client interaction they are resolute in their decision to go with FiscalNote.
about You
Empathetic, Customer-focused, Driven. Like an old sage sitting on top of a mountain, your years of honing your empathy and your passion for learning new tricks have made you a constant resource for friends and family members throughout your life. Guessing isn’t good enough, detailed and concise answers are your winning formula.
Responsibilities:
Manage Support requests through email, phone, and chat channels
Engage clients on training and bugs through the chat channel
Conduct troubleshooting and training calls
Interface with Product/Engineering to meet user needs
Maintain Knowledge base (Help Center) to empower self-service UX
Report on user interaction data from Support tools (Zendesk, Intercom)
Recommend software and process improvements to users
Track client issues and resolutions
Ensure high levels of Customer Satisfaction with every conversation
Deliver white-glove service to each client, with a knack for developing rapport and appropriately employing empathy
Requirements and Specifics:
At least one year of experience in B2B sales
At least one year in a client support role for US clientele
At least one year of experience with SaaS platforms (i.e. Zendesk, Salesforce)
Experience with US data firms is a massive plus
Résumés must reflect the above and must be directed towards the client support application, NOT for virtual assistance
Applications must come with a Google Drive link to your UPDATED résumé
Applicants must have impeccable business English, both written and spoken
only full-time positions available, US Eastern Time working hours
Initial screening will be conducted via video call
Job Type: Full-time
Salary: Php50,000.00 - Php55,000.00 per month