行业：Services
职位：Tech & Helpdesk Support
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Introduction:
TRT Solutions (trt.com) is a Global IT Services Company that delivery hardware maintenance system, software support Managed and Professional services along with Web / Cloud Services on IT Server storage and networking infrastructure. We have recently acquired several new global contracts and TRT is now recruiting for personnel with strong client service experience to be part of our Reactive - Value (Supply) Chain Team in our Global HQ in Pampanga Philippines.
Job Description:
Our company is built of the quality of the service that we provide to our client whether that is maintenance managed professional or the actual technology itself as service. It is all a service. So, no matter how experienced an applicant is in logistics you are unlikely to be a successful applicant for this role without a proven track record in delivery industry world (not necessarily Philippine) class client services. At TRT we service clients not technology, a subtle but key differentiation.
This is world class client service is demonstrated by the applicant with:
· Sense of Urgency and specific communication in tasks and target setting.
· Professionalism – TRT employees people to deliver outcomes not to fraternize.
· Resilience – Client needs can change in an instance, so TRT employees are required to reprioritize and customize based on such changes.
· Obsession with Details – attention to detail sets us apart for other providers and helps our client to best manage financial operational and compliance risks.
Job Functions:
The Reactive Value Chain Administrator (RVCA) is responsible for on time processing of reactive purchase order requests (RPORs), quote only purchase order requests (QoPORs) & inventory movement request shipping (IMRS). The goal is to make sure the part will be available to meet the TRT to client’s service level agreement (SLA). The client & supplier locations are not only in the Philippines but are located across the different countries around the world. RVCAs are also expected to other administrative tasks such as data encoding, documentation, etc.
Primary Workflow:
1) On time processing of reactive purchase order requests (RPORs), quote only purchase order requests (QoPORs) & inventory movement request shipping (IMRS) by performing the following items. The goal is to make sure the part will be available to meet the TRT to client’s service level agreement (SLA).
a. Initial review and disapproval/approval
b. Quoting, negotiating, evaluating & selecting recommended supplier
c. Coordination with service partners for sourcing & shipping arrangements
d. Seeking approval from executive team by sending complete information with recommendations. See item 2
e. Ordering, processing of required documents & tracking of shipment. See item 3
f. Invoicing reconciliation and settlement
g. Daily reports of current open reactive purchase order requests (RPORs).
2) Provide advice to executive team if proactive replenishment POR is recommended along with the reactive POR.
3) Obtain timely customs release and other government agency releases as appropriate, arranging delivery, and insuring invoicing for services is completed accurately and within the timeframe consistent with the import account and company policy.
4) Provide update every shift on the reactive purchase order requests (RPORs) status on NetSuite. Including but not limited to the following information:
a. Parts movement status
b. Tracking number
c. Estimated time of arrival
5) Heads up & provide work arounds to shift manager if the initial POR or IMR cannot meet the SLA. Work around could be:
a. Do another sourcing by raising 2nd POR reactive
b. Shipping part from another warehouse by raising IMR shipping
Required Deliverables:
1) On time availability of part based on service level agreement (SLA).
2) Provide work arounds and recommendations for any potential missed SLA.
Requirements
· Candidate must possess a college Degree.
· Having 2 years up of experience in logistics.
· Thorough working knowledge of statutory importation regulations and best industry practices, application of principles, concepts, practices, and standards. Professional certification would be an advantage.
· Ability to handling numerous tasks within limited timeframes in a structured manner.
· Excellent problem resolutions skills.
· Possess positive attitude and a team player.
· Strong written and verbal communication skills, ability to clearly communicate with the Supply Chain Team, other departments, and the Executive Management.
· Proficiency in MS Excel, Word, Outlook.
· Willing to be assigned in Clark Global City Office & work in shifting schedule.