Admissions Officer (Theological School)

区域：All Cities
行业：Admin / Human Resources
职位：Clerical / Administrative Support
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
SUMMARY:The Admissions Officer serve as first-line responders to prospective student inquiries. They assess the interest level and program preferences of prospective students, sort them (eg. “hot leads,” “warm leads,” “cold leads”), and provide responses appropriate to their questions and interest. Admissions Officers are experts in navigating gordonconwell.edu and directing prospective students to the right digital resources for their questions and interests.RESPONSIBILITIES:Research the school’s website and provide continual feedback for areas of the website that are confusing, inconsistent, or incorrect; as well as areas that are particularly effective digital resources.2Reach out to incoming digital inquiries via email or LiveChat and funneling phone calls to the campus-based Admissions teams.Monitor and respond to LiveChat conversations in real-time.Refine a central repository of FAQs.Plan, support, and participate in digital recruiting events (webinars, digital “Preview Day” events, digital college fairs, etc.)Other duties as assignedQUALIFICATION & EXPERIENCE:At least 2 years sales or customer service experience requiredExcellent verbal and written communication skillsDetail oriented and creative issue-resolutionData entry experience preferredAble to quickly learn and use new software programs, and be comfortable interacting with multiple technology toolsAbility to consistently perform routine administrative tasks with minimal supervisionStrong interpersonal skills and must appreciate and look forward to interacting with a diverse range of individualsCommunicate effectively, both orally and in writingMeet and exceed customer service standards and proceduresTime management principles and practicesAvailable institutional resources and programsUnderstand admissions standards, policies, procedures, and student formsProcesses and regulations in the admissions and matriculation processThe person for this role must be willing to work Monday to Friday, full time graveyard shiftThis person will also work from home temporarily, with a permanent office address located in Bonifacio Global City, Taguig City