Customer Contact Center - Team Leader

区域：All Cities
行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
The Customer Contact Center Team Leader will oversee the bank's Customer Service Officers, who respond to client inquiries and concerns over the phone.The responsibilities we will trust you with:Work closely with the team, motivating and coaching themKeeping up to date with business development and new product linesReporting to the Customer Service ManagerManage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAsEnsure training and development plans are maintained for all team membersUse company methodology, team input and own initiative to ensure attendance and retention targets are achievedSupport the Head of Sales to deliver business targets and objectives and create a performance orientated cultureThe qualifications you should have:Graduate of any four or five-year course / Bachelor's Degree HolderMinimum of 2 - 3 years’ experience within a contact centre environment as a Team LeaderCoaching and communication skillsYou must be willing to work onsite in our BDO Corporate Center (SM North EDSA)