行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
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Job Responsibilities:
Troubleshoots products as needed in order to deliver stellar customer serviceDemonstrates ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexityConsults with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals, all while providing first-call-resolutionDemonstrates extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environmentSkills Needed:
Understanding of Internet Technology required, such as using internet browsers, File Transfer Protocol, web hosting, web registrar, Wordpress, web security, e-mail, MS OfficeAbility to research and investigate hosting related issues using multiple systems and to provide support to customersAbility to deliver an amazing “WOW” customer service experienceOpen to developing your sales skills, closing sales effectively, and overcoming objectionsAbility to learn and adapt to new environments, processes, and systems quickly and thrive in a dynamic, changing environmentAbility to build rapport with new and existing customers while multi-tasking and following a consultative sales approachQualifications:
At least 6 months to 1 year of customer service and/or sales experienceAt least 6 months of tech support experience in information technology, File Transfer Protocol, web With good to excellent english communication skills (speaking and listening)Amenable to work on shifting schedule and extended hoursAbility to multi-task multiple systems and navigate the internet quickly and efficientlyBenefits:
HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)Career Development, Growth and PromotionCompetitive Compensation PackageRecruitment Center:
G/F Shaw IT Center, e prioritized! Declare your Source as onLINE - JOBSTREET!