行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
EMAPTA is looking for a stellar Managed Services Officer to join its dynamic team!
about the business
based in Sydney, we are a successful and fast-growing technology business in the e-
commerce industry, helping some of Australia’s biggest companies create, manage, source
and distribute the highest quality of digital product content to consumers.
about the Role
We are recruiting for a Managed Services Officer to fill a pivotal role in our Managed Services team. This role will be responsible for dealing with suppliers through various channels. In this role, you will provide support to suppliers on how to log into the platform, the enrichment process and the content requirements. You will also be responsible for reviewing submitted content and providing feedback to suppliers. Engagement with suppliers will be provided via email, phone and video call.
Your role will include:
· Providing “level 2” support to suppliers via email, phone and video call
· Providing video training to suppliers on how to use the platform
· Reviewing supplier product content and providing feedback as required
· Tracking and monitoring supplier engagement in the platform
· Reporting supplier trends back to the Managed Services Manager
· Assisting suppliers with formatting and uploading their content in bulk
Our ideal candidate will have:
● Previous experience in a customer-facing role (minimum 3 years experience).
● Experience in communicating with customers over email and phone channels.
● Perfect written and verbal English.
● Efficient typing and computer skills.
● Good time management skills and the ability to manage priorities.
● Strong attention to detail and a positive attitude.
What we can offer you:
● An exciting and growing business in the e-commerce space, with some of
Australia’s largest retailers and brands as clients.
● An excellent culture where staff are valued, as evidenced by high staff retention.
● A highly capable, skilled, and motivated team that has a focus on supporting each
other and working together.
● A job where you can work from home.