区域：Metro Manila (NCR)Muntinlupa
行业：Education / Training
职位：Training & Dev
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Facilitate new hire training, upskill training, skill building, refreshers, and other facilitator-led sessions.Coach agents/trainees on their opportunities and things they need to continue doingAttend calibration sessions with internal and external participants – TLs, SMEs, ClientsBe the POC for Communications Skills related training/refreshers and activitiesAssist Operations in mentoring and guiding agents to meet their KPI goalsTake escalated calls if neededTake calls and answer emails if necessaryOther tasks assignedAt least 1 year experience as trainer for Communication SkillsAt least 2 years BPO/Contact Center experienceKnowledgeable in module creation for both Communications and Process training – interactive materials
