行业：Computer / Information Technology
职位：IT-Hardware
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Monitor cases in Ticketing tool queues. Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate. Acknowledge and reach out to requester. Look into the reported issue/approved work order and address it within agreed SLA’s. Update Log notes in ticketing tool. Resolve ticket after selecting relevant resolution categories in ticketing tool. Incidents and work orders might involve: Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers. Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices. Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc. Installation of end points to be done as per organization Hardening guidelines through MDT setup. Installation, Transfer and removal of business specific applications and their upgrades.
Qualification:
Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.Strong domain knowledge and technical orientation. Knowledge of network and server devicesSoft Skills:
Customer Service and Problem-Solving attitude. Good communications skills in English and local Language. Should be able to deliver on tight timelines.