BE PART OF WATSONS:
Investors in People (IIP) accredited company
Asia's number 1 pharmacy retail brand
Best Companies to work for by HR Asia
ROLE PURPOSE:
Our Pharmacy Assistant helps the Pharmacist in front operations (dispensing, selling, cashiering and customer service) and back operations functions (stock management and other retail processes) appropriate to their level. He/She is expected to serve customers in a Fast, Accurate, Convenient, Caring and Personalized Service following the standard processes and procedures (i.e Dispensing Guidelines, Service, Selling Standards & ROS) and refer any questions regarding prescriptions, drug information, or health matters to the pharmacist.
This role focuses on:
• Delivering the health sales target based on the O + O selling plan of Pharmacist/Pharmacy Manager through applying Brand of Service and Selling Techniques (suggestive selling, sharing product knowledge and highlighting promotion offers, Real Time Stock & Spiels)
• Adhering to the Company SOPs/Dispensing Guidelines and other related processes and procedures on health category/products (selling, service, receiving, storage, display, dispensing, counseling, returns and disposal)
• Organizing and cleaning stocks in his/her area of assignment (dispensing area, bio ref and other fixtures), replenishing stocks and maintaining merchandise security and reporting immediately any suspected internal/external theft.
• Monitoring product shelf life, recording expiry dates and adheres to inventory guidelines First Expiry First Out (FEFO) and display merchandise according to Display Guidelines and FEFO.
• Processing of cashiering transactions from customer payment, loose change funds, accountabilities, and end of day completion in compliance to Retail Operating Standards.
• Exercising discretion and confidentiality with all employees and patient information
Success will depend on:
• Ability to consistently implement service delivery standards, selling techniques and SOPs/Dispensing Guidelines to sustain and improve sales and profitability without dispensing errors.
• Ability to implement in-store and digital sales initiatives program
• Ability to effectively follow policies and procedures to impact efficiency and internal and external regulatory compliance
• Ability to implement housekeeping, inventory management and security tasks to manage availability, quality of stocks and minimize shrinkage
• Ability to comply with basic policy on ASW Data Security and Privacy, and be accountable for any non-compliance
• Ability to implement and complete learning and developmental plans and programs
PERKS & BENEFITS
Opportunities for career progressionPaid vacation and sick leavesAnnual BonusGratuity Pay and Retirement PlanHealth InsuranceSales IncentivesProbationary position and direct hire employmentService Loyalty Award