Operations Support

区域：All Cities
行业：Admin / Human Resources
职位：Clerical / Administrative Support
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Desired Knowledge and Skills:Familiar with Zoom and able to assist users with technical issues related to the tool.Familiar with LMS administration activities - session creation, roster closure, enrollment mgmt.Willingness to be on-air with participants and assist the facilitator in managing the session.Job Duties & Responsibilities:Instructor Led (In Person/Virtual)Scheduling - Build quarterly schedule and review with Okta Business College. Secure a venue if in person.Session setup in Cornerstone as well as update as session changes and cancels.Session Management (In Person/Virtual) - All courses will have a course contract (procedure) that will define the steps needed for that specific course.Manage Enrollments (including waitlist) and cancellations. May include messaging to participants regarding session coming up as well as project setup in vendor tools.Communication (Zoom link, venue address, trainer handoff, respond to session questions, session changes)Send OktaU calendar meeting invites to participants ensuring the correct Zoom link.Adjust enrollments as needed (add, remove participants)Close roster once attendance confirmedPost Course Email to participantsIn Person Session ManagementVenue coordination - ensure classroom set up per course contract. Complete Workplace Event forms as neededSend rosters to instructorManage cateringManage shipment of materials if needed and track classroom supplies, Post-its, flip charts, markers, name tents, etc.Virtual Session ProductionManage Zoom linkArrive early and greet participantsPull rosters and share with facilitatorTake attendance via Zoom participant listAssist participants with technical issues (basic troubleshooting of Zoom issues - link access problems, breakout room issues etc.)Introduce facilitatorMonitor chat/Q&A and ensure questions are addressed either live or in chat/Q&A.Assist with activities and breakout sessionsPost participant completions in Cornerstone post session (Close class roster)Send follow up emails per the course contract.