行业：Sales / Marketing
职位：Digital Marketing
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：₱ 30000-35000PHP/月
Senior Quality Associate - Social Media
Requirements & Qualifications:
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Intermediate level of knowledge in MS-Office.
• Works accurately and with an eye for details.
• Willing to work onsite; at Taguig
Duties & Responsibilities:
• Monitors all interactions and ensures accuracy of the same with on-time/immediate feedback to the floor
• Coordinates and facilitates call calibration/training sessions for call center staff
• Publishes quality trends, feedback and improvement / enhancement reports
• Conduct quality monitoring and coaching
• Deal tactfully and courteously with clients
• Produce Quality reports and dashboards such as TNI, Pareto etc.
• Drive process improvement and ensure process compliance
• Contribute to the development of the short- and long-term goals of the process
• Ensure quality, NPS and CSAT targets are met at all times
• Drive first call resolution and quality initiatives in the program